Vertaview Group is made up of organisations committed to creating lasting, positive impact on the lives of people with disability and mental ill health, and the ageing community. All members of Vertaview Group will act in your best interests, ensuring you are informed, empowered, and able to maximise choice and control. Some of the services offered within the Group overlap, and if you choose one of our services, you will not be required to choose related or additional services from any other member of Vertaview Group.
Vertaview Group is committed to the safety and wellbeing of all children and young people. Vertaview Group has a zero tolerance for violence, abuse, neglect and exploitation of children and young people.
To support this commitment, Vertaview Group is focused on providing an environment where all children and young people are safe, feel safe, and their voices are heard about decisions that impact their lives.
Vertaview Group also respects diversity in cultures and child rearing practices. Vertaview Group promotes the cultural safety of children and young people of Aboriginal and Torres Strait Islander and other culturally and/or linguistically diverse backgrounds.
Vertaview Group values the input of, and communicates regularly with, families and carers of children and young people involved in upholding their safety and wellbeing.
Vertaview Group is focused on preventing the abuse of children and young people, through a proactive approach that includes:
We are committed to ensuring safe and accessible assets that contribute to the quality of life of our customers and workers. We are also committed to managing our assets’ sustainability over the long term.
Our Code of Conduct provides the standard for how we work and interact. It reflects our commitment to the people we support, our communities and each other. We uphold people’s rights, act with honesty and accountability, treat others with respect, and uphold the law in all that we do.
Vertaview Group recognises customer service as a core priority. We are committed to ensuring that our customers, and the people they choose to represent them, are satisfied with the services we provide.
We are committed to creating an environment that reflects the diversity of all people we support and all our workers. We enable all people to thrive and achieve their goals and foster fairness and inclusivity. This policy provides guidance for the Vertaview Limited Board and all subsidiary Boards, and our workforce, to treat people as individuals and value their differences.
Strong governance across Vertaview Limited and its subsidiaries is essential to delivering each entity’s purpose today and into the future. We will ensure a contemporary and appropriate governance framework is in place across the organisation.
We are committed to providing and maintaining a safe, healthy and inclusive workplace for all workers, customers, contractors, volunteers, visitors and others who may be affected by our work.
We are committed to ensuring all information related to our customers, workers, associates, and the organisation, is created, collected, stored, accessed, shared and disposed of responsibly and lawfully.
We are committed to valuing and respecting our workers and will create and maintain a positive culture which promotes integrity, fairness, inclusion, accountability, and consistent decision making across all Vertaview Group workplaces. Doing so will enable us to deliver high quality customer service.
We have a zero-tolerance approach to violence, any form of abuse, including sexual abuse, neglect, exploitation or discrimination. We are committed to prevention, early intervention and prompt responses.
We are committed to proactive risk management by implementing strategies and systems that minimise potential harm, comply with legal and regulatory requirements and maximise safe outcomes. This commitment helps us proactively identify and manage risks to protect people, maintain service quality and achieve our objectives responsibility.
Our stakeholders are groups or individuals who can influence or are impacted by our activities (either directly or indirectly) and include customers, communities, government, government agencies and our workers.
We will engage respectfully, openly, and authentically with our stakeholders. This is to ensure shared understanding, to identify, and address issues, and discover new opportunities to learn and collaborate. Our approach will allow us to continually improve the services we provide.
The Vertaview Group understands that careful financial management is essential across Vertaview Limited and its subsidiaries to ensure the organisation can deliver quality services now and into the future. We are committed to effectively managing financial risk so that Vertaview Limited and its subsidiaries remain financially sustainable over the long term.
We encourage and enable all workers, suppliers, associates, and other eligible individuals to come forward if they have reasonable concerns that we are not acting lawfully, ethically, or in a socially responsible manner, in a protected environment free from reprisal, victimisation, or improper conduct.
At Vertaview Group, we are deeply committed to combating modern slavery and ensuring that our operations and supply chains are free from such practices.
Our 2024 Modern Slavery Statement outlines our ongoing efforts to uphold human rights and maintain transparency, integrity, and accountability in all our activities. We have implemented rigorous supply chain due diligence, comprehensive staff training, and robust reporting mechanisms to identify and mitigate risks associated with modern slavery.
By fostering strong stakeholder engagement and promoting best practices, we aim to create a positive impact and contribute to the global fight against modern slavery.