The Vertaview Group which includes Vertaview Limited (“we”, “our” and “us”) and its subsidiaries are leaders in high needs disability support, aged care, support coordination, and mental health services, creating opportunities and championing possibilities for people with disability and mental illness. The Vertaview Group is committed to values of transparency, trust, and security with respect to our use and storage of your personal information.
We have obligations as to how we collect, hold, use and disclose personal information under the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs).
The purpose of this Privacy Policy (Policy) is to inform you about the manner in which we collect, use and manage personal information in Australia, including when you interact with our websites and services.
This Policy appears on our websites, and copies of this Policy will be made available free of charge to any person who requests it.
By supplying us with your personal information, you are agreeing to be bound by this Policy and consent to us collecting, using, storing and disclosing that information (within and outside Australia) in accordance with this Policy.
You agree and acknowledge that you provide us with your personal information voluntarily. Once you provide your personal information to us, you are no longer anonymous to us. Where possible, we will indicate which fields are required and which fields are optional for you to fill in.
Our Privacy Policy also explains how you can access, correct or complain about how we handle your personal information.
Vertaview Group treats your privacy seriously. Our Privacy Officer handles any queries, requests or complaints relating to the Act. Our Privacy Officer can be contacted at:
Phone: 07 3340 9000 or 1300 135 886
Email: [email protected]
Post: PO Box 4013, Eight Mile Plains Qld 4113
Our Privacy Policy contains more information about how we handle your personal information.
Acknowledgement of Country
Vertaview Group acknowledges the Traditional Custodians of the lands on which we all work, live and play. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.
Supporting our customers through the NDIS changes (April 2026)
Australia’s National Disability Insurance Scheme (NDIS) is entering a period of significant change. The Australian Government has announced a new way of planning, changes to eligibility and support budgets and stronger safeguards to crack down on fraud and keep the Scheme sustainable long‑term.
Although these changes will be introduced gradually between mid 2026 and 2028, we know change can feel uncertain. Our priority is to support you with clear information, reassurance and guidance every step of the way.
Read more to understand what’s changing, what’s staying the same and what it may mean for you or those you support.