Privacy Policy

Privacy Collection Notice

Members of the Vertaview Group (we/us) include All About Living Limited, Allinto Australia Limited, Multicap Limited and Open Minds Australia Limited.

We have obligations as to how we collect, hold, use and disclose personal under the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).

How do we collect your personal information?

We collect your personal information:

from you when you provide your personal information to us, including through face to face meetings, over the telephone, by completing forms, agreements, surveys, applications, whether online, in person, in writing or over the telephone;
from a member of your family, next of kin, guardian or authorised representative where we are unable to collect information from you;
from an order of an Australian court or tribunal that authorises us to be provided with the information;
when you apply to become an employee, consultant, contractor or supplier to us;
when you place an order for our goods or services over the phone or in-store;
when you attend one of our forums, events or conferences;
from third parties, such as doctors, nurses, allied health professionals who you have provided consent to share information with us;
from relevant government departments, such as the National Disability Insurance Agency; and
when we provide you with support.

Credit card information that you provide to us by telephone or online is not kept on file. You will need to provide us with your credit card information each and every time you purchase our goods and services.

Why we collect your personal information.

We collect your personal information so that we can provide you with the highest quality disability and mental health support services and support coordination services.

For prospective employees, consultants, contractors and suppliers, we collect your personal information to assess your suitability to work with us.

We also collect your personal information to conduct our business, to provide and market our goods and services or to enable you to attend our events and conferences.

What happens if you don’t give us your personal information?

If you do not provide us with your personal information, we may not be able to provide you with our goods or services or to engage or employ you.

Who we give your personal information to.

We may disclose your personal information to others where we are required or authorised by law or where you have provided consent for us to do so.

We may also disclose your personal information:

to our related entities
to consultants and suppliers working with us in providing professional, business, technology and corporate services
to relevant government agencies which regulate or oversee our services, operations and activities
to a member of your family, next of kin, guardian, authorised representative, the police, ambulance services, hospitals or emergency medical centres
to our employees or other service providers involved in providing support to you, such as nurses and allied health practitioners or administrative staff.

For prospective employees, consultants, contractors and suppliers, we may disclose your personal information to third parties to assist us in considering your suitability to work with us and for managing our employment or engagement of you.

We may also use your personal information to provide you with information about our products, goods and services.

We do not disclose your personal information to entities outside of Australia.

Where to access further information and complaints

Vertaview Group treats your privacy seriously. Our Privacy Officer handles any queries, requests or complaints relating to the Act. Our Privacy Officer can be contacted at:

Phone: 07 3340 9000 or 1300 135 886 

Email: [email protected] 

Post: PO Box 4013, Eight Mile Plains Qld 4113

Our Privacy Policy contains more information about how we handle your personal information.

Privacy and Confidentiality Policy

Vertaview Group has put in place procedures to ensure that it complies with the Law and the Australian Privacy Principles. You may contact us with any questions or complaints on compliance with the Law and the Australian Privacy Principles.

The primary purposes of Vertaview Group collecting personal information include:

Providing services ;
Undertaking fundraising activities and soliciting donations from the public; and
Sharing personal stories and images in entity publications and marketing.

Vertaview Group collects personal information only for purposes that are reasonably necessary to undertake our functions or activities, and usually collects personal information directly from you, the individual receiving our services. Vertaview Group may also collect personal information from a third party such as parents, carers, advocates, other service providers, or from a publicly available source, where:

You have consented to such collection; or
You would reasonably expect us to collect your personal information in this way; or
It is allowed under the Law; or
It is necessary for a specific purpose.

Your personal information may be used to:

provide you with a service or goods
report to government, law enforcement agencies, or funding bodies on how funding is used
communicate with you about our services and events that may be of interest to you
respond to your enquiries, feedback or complaints
support entities in delivery of other services to you i.e. a directly related purpose

If you receive any of our direct marketing, you can opt out at any time by contacting us.

Vertaview Group may store your information in the Cloud but generally does not send information overseas. Whenever it is reasonably possible, Vertaview Group uses information in a de-identified form and does not disclose your information to third parties without your consent, except where permitted or required under the Privacy Act or another law.

Vertaview Group will take all reasonable steps to protect your information from misuse, interference, loss and unauthorised access, modification or disclosure to ensure that information is stored securely and only accessible on a need-to-know basis.

Acknowledgement of Country

Vertaview Group acknowledges the Traditional Custodians of the lands on which we all work, live and play. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.

Supporting our customers through the NDIS changes (April 2026)

Australia’s National Disability Insurance Scheme (NDIS) is entering a period of significant change. The Australian Government has announced a new way of planning, changes to eligibility and support budgets and stronger safeguards to crack down on fraud and keep the Scheme sustainable long‑term.

Although these changes will be introduced gradually between mid 2026 and 2028, we know change can feel uncertain. Our priority is to support you with clear information, reassurance and guidance every step of the way.

Read more to understand what’s changing, what’s staying the same and what it may mean for you or those you support.

READ MORE